When trying to figure out a problem in a computer system, it is difficult to offer support by blindly guiding the user to navigate the source of the issue. If the user is not as capable as you when it comes to technical resolutions, they might harm the system more than the actual problem presented to you. Provided that you are an expert in information technology, you can guide the users through utilizing TeamViewer software. This shared system can allow you to navigate the screen of another end-user without any hassle. With its beneficial features, as a technician, client support is more readily available to anyone on your team!
Here are the seven ways to easily access computers that will support your clients, friends, and families for technical navigations to get to know more about TeamViewer.
What is TeamViewer?
TeamViewer provides reliable access to computers and remote network features from one end-user to another. It is a software application that can manage operating systems such as macOS, Windows, iOS, Android, and Linux to identify problems and issues quickly. The software’s primary focus is to offer convenient support and remotely access another computer for online meetings, client assistance, and file transfers. Click this link to download.
1. Accessing Computers Remotely
TeamViewer’s most innovative approach is its remote control functions that can help users assist their digital needs. Even when you are physically distant from one another, TeamViewer offers the capacity to allow a specialist to help the client virtually through an internet connection directly. When accessing a computer, your partner will need to send a TeamViewer identification code (ID Code), so you may obtain the feature of remotely controlling their system. On the other hand, you are also provided with a TeamViewer ID and a temporary password so you can access their computer. As soon as the connectivity is established, you may now navigate their digital issues. It is essential to communicate with them how you will approach the problem to resolve a similar issue when encountering it in the future.
2. Managing Technical Disruptions
When troubleshooting a problem, it is an effective way to proceed with its task through collaboration and cooperation between the technician and the user. In TeamViewer, supporting the customers and clients is much more practical through utilizing remote access to their computer systems.
The marketing operations of online businesses face the challenging demands of possessing more than the internet’s basic knowledge. It is advantageous to fix issues directly rather than the time-consuming procedure of troubleshooting the problem in a walk-in store. Since businesses have no time to physically meet a specialist, TeamViewer is a cost-effective application that can mitigate direct support from the specialized technician and maintain tasks remotely so that they can minimize technical disruptions on the business flow of marketing online.
3. Setting a Team Meeting across all Platforms
TeamViewer offers free conference meetings that hold effective collaboration between users through integrated features such as audio calls, video meetings, screen sharing, and instant chat messages. It is accessible from any platform, given that it can utilize different operating systems like macOS, Windows, iOS, Android, and Linux. Unlike any software that holds virtual meetings for a limited number, TeamViewer offers a wide operating range that can handle up to 300 attendees. You can choose from all available options when conducting a meeting, such as scheduling an appointment, sharing files by the participants, and sending email invitations. This software application is designed for Cross-Platform collaboration where individual users from your team can instantly access the meeting anywhere they go.
4. Transferring Files using Drag and Drop Features
It is highly convenient to transfer files in a drag and drop method since it eliminates the difficulty of manually sharing the files with a wide range of users. TeamViewer offers a flexible file sharing option that transfers saved files from one device to the other by grabbing your saved file and dropping it to a different location. This feature allows users to conserve time since it can queue multiple files for transfer quickly for up to 200 MB/s. Classified as a practical approach for file sharing, TeamViewer improves the team’s workflow and promotes better collaboration by retrieving relevant documents all at the same time.
5. Sending Sensitive Information for Privacy Purposes
Individuals may disclose personal information without risking the file for unauthorized access. When using the TeamViewer, you may now share sensitive information from one person to another, and it can remain in the shared team’s secrecy. This feature in TeamViewer allows the users to safeguard their privacy, whether it is a corporate transaction or a legal arrangement so that their trade of information is protected from outside parties.
The TeamViewer is equipped with RSA public/private key exchange and AES (256-bit) session encryption that secures the streaming data’s protection that transfers throughout the interconnected computers. Although the data passes through the TeamViewer routing servers, these are not easily deciphered by the routing servers’ operators because it is impossible to read the encrypted data traffic. When securing the password encryption, the TeamViewer uses Secure Remote Password protocol (SRP), which ensures that a third-party infiltrator could not forcibly hack the password. However, TeamViewer recommends that all users guarantee that the created password has a robust set of encrypted data because a weak-chained password will only lead to a defenseless system.
Here is a graph demonstration of TeamViewer encryption and authentication process:
6. Connecting with VPN for a Safer File Access
As a specialized technician, it is your utmost duty to remain available for your clients 24/7. When you are planning to take a step away from your desktop computers, it is best to equip your mobile devices with TeamViewer so you can access your files without the risk of exposing sensitive company data to the shared networks from public areas such as coffee shops, malls, and hotel amenities. TeamViewer utilizes an alternative VPN that can secure your remote access to your desktop computer so you can remain available for assisting your clients when they need support for their online businesses.
7. Handling Simultaneous online training sessions
If you are a mentor with excellent experiences in your specialized field, it is best to hold your training sessions online. Online training provides a connective management system that can deliver learning approaches across the world. It helps the team supervisor to widely conduct online training sessions for up to 25 members simultaneously. TeamViewer offers widgets, discussion forums, chat sections, and online calendars to promote an organized learning experience to give everyone an opportunity. For students or attendees under the field specialist’s surveillance, their interconnected computers are remotely accessed for a more comprehensive approach to attain their learning needs.
Now that you are familiar with TeamViewer’s features, it is best to establish your professionalism through trust and assurance for your client’s safety. When accessing their sensitive data, you have to ensure that you are upholding their protection from all potential threats. A wise user will always know the principal etiquette of valuing their needs through troubleshooting their problems for a more efficient digital use. After all, you are the specialized technician that these users need for personal, business, and educational purposes.
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